Help with setup, billing, your Stripe connection, or delivering a customer’s purchase. We’ll reply to the email you provide.
Bought something from a seller?
DeliveryKit delivers purchases for the seller you bought from, so contact them first: they can find your order and resend access.
Still stuck? Use this form or email [email protected], and include the email used at checkout and roughly when you bought.
Common questions
Answers for sellers setting up and delivering a sale, and for customers looking for something they bought.
Connect the Stripe account you use to sell, add the files or resource links you want to deliver, then choose a Stripe product and price to create a checkout link.
Yes. DeliveryKit works with your existing Stripe catalog, so you can attach delivery resources to products and prices you already sell.
After Stripe confirms the payment, DeliveryKit sends the customer a delivery email with access to their branded download portal.
Open Orders in your DeliveryKit dashboard, choose the order, and resend the delivery email from the order page.
Tell us what you were trying to do, what happened instead, and the name of your workspace. For order questions, include the customer email and approximate purchase date, but never send full payment card details.
After you pay, the seller’s delivery email links to your download portal, where your files and resource links are kept together. Use the link in that email to get back to it.
Some sellers limit how many times each file can be downloaded, or how long a purchase stays available. The portal shows the downloads left and the date access ends. Expired or used-up purchases move to Past purchases; contact the seller if you need more downloads or time.
Open your download portal and choose Manage subscription. It opens Stripe’s billing portal, where you can update your card, switch plans, or cancel.
You keep access for a short grace period while the payment is retried. Choose Update payment method in your download portal to fix it. If the subscription ends, your access to the library ends too.
The seller you bought from: they can find your order, resend access, or change your limits. DeliveryKit delivers purchases on their behalf.