DeliveryKit

DeliveryKit support

Get support

Get help with setup, billing, your Stripe connection, or delivering a customer’s purchase. We’ll reply to the email you provide.

Have a problem with an order?

DeliveryKit sends purchases on behalf of the seller you bought from. Contact the seller first so they can find your order and resend access. If you still need help, include the email used at checkout and the approximate purchase date.

You can also email [email protected].

Contact support
Share the details below and we’ll follow up by email.

Include what you expected, what happened, and any error message you saw.

We’ll use these details only to respond to your request. See our privacy policy.

Common questions

A few quick answers

These cover the questions merchants most often need answered while setting up and delivering a sale.

How do I get started with DeliveryKit?

Connect the Stripe account you use to sell, add the files or resource links you want to deliver, then choose a Stripe product and price to create a checkout link.

Can I use products that already exist in Stripe?

Yes. DeliveryKit works with your existing Stripe catalog, so you can attach delivery resources to products and prices you already sell.

What happens after a customer pays?

After Stripe confirms the payment, DeliveryKit sends the customer a delivery email with access to their branded download portal.

How do I resend a customer’s delivery email?

Open Orders in your DeliveryKit dashboard, choose the order, and resend the delivery email from the order page.

What should I include in a support request?

Tell us what you were trying to do, what happened instead, and the name of your workspace. For order questions, include the customer email and approximate purchase date, but never send full payment card details.